Getting started
Set up the business, locations, working hours, services, team, and first employee.
OfficeKind support
Clear guidance for dependable operations.
Configure the work, understand every decision, and know exactly when your team needs to step in.
AI employees
Understand responsibilities, knowledge, tools, permissions, tests, and activation.
Conversations and handoff
Review webchat, voice, and SMS activity and configure when a person takes over.
Calendars and booking
Connect calendars, set availability rules, and prevent conflicting appointments.
Billing and usage
See configurable plans, allowances, usage records, provider costs, and invoices.
Privacy and retention
Learn how access, consent, audit evidence, and the 90-day content policy work.
Operating answers
The rules that protect customers and keep the business in control.
What happens when the AI employee is unsure?
It follows the configured confidence and policy rules. Unsupported, sensitive, urgent, or explicitly requested cases are sent to a person with a concise summary and transcript link.
Can a business change its market or industry?
Yes. Geography and industry are configuration, not product limits. Targeting can be changed to any supported United States locale and industry definition.
How long is conversation content kept?
The default is 90 days for message bodies, transcripts, and recordings. Consent, suppression, billing, outcome, and audit evidence follow separate required lifecycles.
Does the model directly control business systems?
No. The model proposes structured actions. OfficeKind policy checks permissions, risk, tenant rules, and approval requirements before any tool may run.
Need help with an active workspace?
Use the support intake inside the workspace so the right tenant, location, and audit context are attached.